BISD Honors Toni Herrera of Roberts Elementary with the Frontline Star Customer Service Award
Recognizing the indispensable role played by campus and department front office employees, Brazosport ISD proudly continues its BISD Frontline Star Award program, now in its second semester since its launch in the fall of 2024. This recognition program honors and rewards exceptional individuals who consistently deliver outstanding customer service.
This week, Deputy Superintendent of Elementary Schools Rita Cundieff and BISD Communication Department members surprised the latest recipient of the BISD Frontline Star Award. Congratulations to Toni Herrera of Roberts Elementary School for this well-deserved recognition!
Among the positive comments, Toni is consistently described as friendly, smiling, and always willing to help. She stands out for her remarkable professionalism and warmth, creating a welcoming atmosphere that resonates with visitors as they enter the school. Toni anticipates the needs of the campus, staff, and parents and prepares for those needs. She has been an indispensable help to everyone!
In a unique approach to identifying the award recipient, BISD employs a comprehensive process that involves mystery callers and visitors, supplemented by feedback gathered through various methods, including parent and staff surveys. This selection process ensures that the Frontline Star Award is awarded to individuals who consistently exemplify outstanding customer service.
Through the 'Frontline Star Award,' the district aspires to shed light on the often-unsung heroes who contribute significantly to the district's success. The program aims to celebrate exceptional interactions and together make a positive difference in the lives of those served by the schools and facilities of Brazosport ISD.
Our BISD community is invited to join us in celebrating Toni Herrera and other dedicated BISD frontline teammates who consistently create a positive experience for parents, students, coworkers, and other visitors. Through their exceptional interactions with guests of their school or facility, these dedicated professionals exemplify the best in school customer service.
